カスタム・オーダーには保証が付いていますか？
Yes, our custom orders come with a warranty. The warranty coverage depends on the type of product and materials used. Typically, our Corten steel and stainless steel products come with a 1-year warranty against structural defects and premature corrosion under normal use conditions. However, the warranty does not cover: If you have specific warranty concerns about your custom order, please contact us for detailed terms and conditions.
サイズ、形、デザインをカスタマイズできますか？
Yes! We specialize in custom metalwork, and most of our products, including Corten steel fire pits, BBQ grills, water features, and fencing panels, can be customized. You can tailor:✅ Size – Adjust dimensions to fit your space.✅ Shape – Choose from round, square, rectangular, or unique designs.✅ Design Details – Add perforations, engravings, or specific finishes. Simply provide your design idea, dimensions, and any special requirements, and our team will work with you to create a custom piece. Would you like assistance with a specific customization request? Contact us.
破損した商品が届いた場合はどうすればよいですか？
If you receive a damaged Corten steel product, follow these steps to resolve the issue efficiently: 1. Inspect the Product Upon Arrival 2. Document the Issue 3. Contact the Seller or Manufacturer 4. Determine the Next Steps Depending on the seller’s policy, you may be eligible for:✅ Replacement – A new product sent at no extra cost.✅ Repair Guidance – If minor, you may receive instructions or a repair kit.✅ Partial Refund – Compensation for minor damages.✅ Return & Full Refund – If the damage is severe and the product is unusable. 5. Prevent Future Issues Would you like specific care tips for minor scratches or rust issues on Corten […]
コルテンの製品は錆びますか？
Yes, your Corten steel product will continue to rust, but only up to a certain point. Corten steel, also known as weathering steel, develops a protective rust layer that stabilizes over time. This layer shields the underlying metal from further corrosion, slowing down the rusting process significantly. Key Points About Corten Steel Rusting:
コールテン鋼製品のメンテナンスはどうすればよいですか？
Maintaining your Corten steel products is simple, as they are designed to develop a protective rust layer that enhances durability. However, proper care can help ensure longevity and appearance. Here are some key maintenance tips: 1. Allow Proper Weathering 2. Cleaning & Surface Care 3. Preventing Staining on Surroundings 4. Enhancing & Controlling Patina Development 5. Winter & Moisture Considerations 6. Long-Term Maintenance By following these simple maintenance steps, your Corten steel fire pits, water features, planter boxes, and decorative panels will remain durable and aesthetically appealing for years to come!
発送先はどこですか？
We ship worldwide, with a strong focus on markets in North America, Europe, Australia, and other international regions. Our logistics network allows us to deliver to: ✅ United States & Canada – Major cities and ports, with door-to-door or port delivery options.✅ Europe – Including the UK, Germany, France, Italy, Netherlands, Spain, and more.✅ Australia & New Zealand – Direct shipping to major cities and business hubs.✅ Middle East & Asia – Custom shipping solutions available based on order size. We work with trusted freight carriers and shipping partners to offer:📦 Sea Freight (LCL & FCL) – Cost-effective for bulk orders.🚛 Air Freight & Express Shipping – Faster delivery for […]
Do you provide installation services?
We do not provide direct installation services, but we offer detailed installation guides and technical support to help customers set up our products easily. For large-scale projects or complex installations, we recommend working with local contractors, landscapers, or architects who are familiar with metalwork and outdoor structures. Additionally, we can provide:✅ Pre-drilled holes, mounting brackets, or assembly kits for easier installation.✅ Custom installation instructions based on your specific project.✅ Consultation and support to ensure proper setup and longevity of the product. If you need recommendations for installation professionals in your region, we may be able to assist through our network of partners.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for businesses, distributors, and project contractors. Our wholesale program is designed for: We provide flexible order quantities, competitive wholesale discounts, and global shipping to ensure our partners get the best value. For bulk pricing details, MOQ (minimum order quantity), and lead times, please contact us directly.
Are your products customizable?
Yes, our products are fully customizable to meet the specific needs of our customers. Since many of our products, such as Corten steel water features, fire pits, BBQ grills, planter boxes, and decorative screens, are used in unique landscaping and architectural projects, we offer customization in the following aspects: We work closely with landscape designers, architects, homeowners, and commercial project managers to bring their vision to life with high-quality, custom metal solutions.
What materials do you use in your products?
We primarily use high-quality, durable materials to ensure the longevity and aesthetic appeal of our products. The main materials we use include: Each material is selected based on the specific application, ensuring the best balance of durability, aesthetics, and performance for both residential and commercial projects.
