If you receive a damaged Aço corten product, follow these steps to resolve the issue efficiently:

1. Inspect the Product Upon Arrival

• Check the packaging and product for visible damage.
• Take clear photos of the damage from different angles, including the packaging if it appears compromised.

2. Document the Issue

• Record details like scratches, dents, broken parts, or unusual rusting.
• Note any missing components if applicable.

3. Contact the Seller or Manufacturer

• Reach out to the seller or our customer service as soon as possible.
• Provide:
  • Order details (invoice, tracking number, or purchase receipt).
  • Photos and a brief description of the damage.

4. Determine the Next Steps

Depending on the seller’s policy, you may be eligible for:
✅ Replacement – A new product sent at no extra cost.
✅ Repair Guidance – If minor, you may receive instructions or a repair kit.
✅ Partial Refund – Compensation for minor damages.
✅ Return & Full Refund – If the damage is severe and the product is unusable.

5. Prevent Future Issues

• If the damage seems related to shipping, request better packaging for future orders.
• If installing the product outdoors, ensure proper handling to prevent further damage.

Would you like specific care tips for minor scratches or rust issues on Corten steel?