If you receive a damaged Cortenstål product, follow these steps to resolve the issue efficiently:
1. Inspect the Product Upon Arrival
- Check the packaging and product for visible damage.
- Take clear photos of the damage from different angles, including the packaging if it appears compromised.
2. Document the Issue
- Record details like scratches, dents, broken parts, or unusual rusting.
- Note any missing components if applicable.
3. Contact the Seller or Manufacturer
- Reach out to the seller or our customer service as soon as possible.
- Provide:
- Order details (invoice, tracking number, or purchase receipt).
- Photos and a brief description of the damage.
4. Determine the Next Steps
Depending on the seller’s policy, you may be eligible for:
✅ Replacement – A new product sent at no extra cost.
✅ Repair Guidance – If minor, you may receive instructions or a repair kit.
✅ Partial Refund – Compensation for minor damages.
✅ Return & Full Refund – If the damage is severe and the product is unusable.
5. Prevent Future Issues
- If the damage seems related to shipping, request better packaging for future orders.
- If installing the product outdoors, ensure proper handling to prevent further damage.
Would you like specific care tips for minor scratches or rust issues on Corten steel?
