定制订单有保修吗？
Yes, our custom orders come with a warranty. The warranty coverage depends on the type of product and materials used. Typically, our Corten steel and stainless steel products come with a 1-year warranty against structural defects and premature corrosion under normal use conditions. However, the warranty does not cover: If you have specific warranty concerns […]
能否定制尺寸、形状或设计
Yes! We specialize in custom metalwork, and most of our products, including Corten steel fire pits, BBQ grills, water features, and fencing panels, can be customized. You can tailor:✅ Size – Adjust dimensions to fit your space.✅ Shape – Choose from round, square, rectangular, or unique designs.✅ Design Details – Add perforations, engravings, or specific […]
如果收到损坏的产品，我该怎么办？
If you receive a damaged Corten steel product, follow these steps to resolve the issue efficiently: 1. Inspect the Product Upon Arrival 2. Document the Issue 3. Contact the Seller or Manufacturer 4. Determine the Next Steps Depending on the seller’s policy, you may be eligible for:✅ Replacement – A new product sent at no […]
我的 Corten 钢产品会继续生锈吗？
Yes, your Corten steel product will continue to rust, but only up to a certain point. Corten steel, also known as weathering steel, develops a protective rust layer that stabilizes over time. This layer shields the underlying metal from further corrosion, slowing down the rusting process significantly. Key Points About Corten Steel Rusting:
如何维护我的 Corten 钢产品？
Maintaining your Corten steel products is simple, as they are designed to develop a protective rust layer that enhances durability. However, proper care can help ensure longevity and appearance. Here are some key maintenance tips: 1. Allow Proper Weathering 2. Cleaning & Surface Care 3. Preventing Staining on Surroundings 4. Enhancing & Controlling Patina Development […]
你们发货到哪里？
We ship worldwide, with a strong focus on markets in North America, Europe, Australia, and other international regions. Our logistics network allows us to deliver to: ✅ United States & Canada – Major cities and ports, with door-to-door or port delivery options.✅ Europe – Including the UK, Germany, France, Italy, Netherlands, Spain, and more.✅ Australia […]
Do you provide installation services?
We do not provide direct installation services, but we offer detailed installation guides and technical support to help customers set up our products easily. For large-scale projects or complex installations, we recommend working with local contractors, landscapers, or architects who are familiar with metalwork and outdoor structures. Additionally, we can provide:✅ Pre-drilled holes, mounting brackets, […]
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for businesses, distributors, and project contractors. Our wholesale program is designed for: We provide flexible order quantities, competitive wholesale discounts, and global shipping to ensure our partners get the best value. For bulk pricing details, MOQ (minimum order quantity), and lead times, please contact us directly.
Are your products customizable?
Yes, our products are fully customizable to meet the specific needs of our customers. Since many of our products, such as Corten steel water features, fire pits, BBQ grills, planter boxes, and decorative screens, are used in unique landscaping and architectural projects, we offer customization in the following aspects: We work closely with landscape designers, […]
What materials do you use in your products?
We primarily use high-quality, durable materials to ensure the longevity and aesthetic appeal of our products. The main materials we use include: Each material is selected based on the specific application, ensuring the best balance of durability, aesthetics, and performance for both residential and commercial projects.
